Delaphone

Delaphone Ghana Limited, now rebranded as DLP, is a telecommunications and ICT company headquartered in Accra, Ghana. It supplies turnkey contact centre and IP telephony solutions, along with digital communication and customer experience services, to businesses across Africa. The company has been providing telephony solutions for over a decade.

Its original core offering remains internet telephony (VoIP): reliable and affordable IP telephony products and services. Around this sit end-to-end contact centre solutions, deployed among other places for airline operators and businesses in a range of industries, and a virtual omni-channel platform that lets firms manage inbound and outbound communications across voice, SMS, chat, email, WhatsApp and social media. The platform includes CRM integration and is backed by 24-hour technical support.

The company describes its purpose as powering communication for Africa's businesses, creators and entrepreneurs, with an emphasis on customer experience, engagement, efficiency and growth. Its technical work spans IP telephony, VoIP, contact centre solutions, omni-channel communications platforms and CRM integration.