indigitall

indigitall is a software company founded in 2013 that builds tools for customer communication. Its core product is an omnichannel customer engagement platform, which lets businesses run customer journeys across push notifications, email, WhatsApp and AI chatbots from a single place, coordinated through automation. The company also offers an AI behavior analysis engine that examines user behaviour to anticipate customer needs, with the aim of improving engagement and conversion rates.

The engineering work spans artificial intelligence and machine learning, predictive analytics, conversational AI, marketing automation and omnichannel messaging. The software is used by clients in retail, healthcare and banking, and the company operates in Europe and Latin America.

indigitall states that it was founded to address fragmented customer communication, which it describes as a problem for both brands and their customers. Its stated mission is to make customer communication smarter, more unified and more useful, with an emphasis on keeping the product simple for client teams to use. The company describes itself as growing fast.