Respond.io

Respond.io is a customer conversation management platform for mid-market B2C businesses that generate revenue from high-volume customer conversations. The company was founded in 2017 by Gerardo Salandra, Iaroslav Kudritskiy and Hassan Ahmed, on the observation that messaging apps were displacing calls and emails in customer communication. Its headquarters are in Kuala Lumpur, Malaysia, and the company serves customers across Asia Pacific, Latin America, North America, Europe, the Middle East and Africa.

The Respond.io Platform brings human teams and AI Agents together to handle chats, calls and campaigns across the customer lifecycle on channels including WhatsApp, Messenger, Instagram, TikTok, LINE, WeChat, Viber and Telegram. It is used by more than 10,000 brands in over 180 countries. The company also builds AI Agents, which work alongside human teams on customer conversations.

Technical work spans AI Agents, conversational AI, customer conversation management, messaging and omnichannel communication, and campaigns automation. Respond.io maintains official partnerships with Meta, TikTok, OpenAI and AWS.